Tell us within 3 days
Message us on WhatsApp within 3 calendar days of delivery with your order number, a photo of the part, and a line about what is wrong. Photos matter - they are usually enough for us to approve a replacement on the spot.
Returns
Arrived damaged? We replace it.
We do not offer refunds or general returns. What we do is straightforward: if a part reaches you damaged or dead on arrival, tell us within 3 days and we will send you a working one.
We send a replacement
Once approved, the replacement goes out on our next delivery run - same day if you are in Saida. If we need the damaged part back, we arrange collection ourselves and you pay nothing extra, no second delivery charge.
If it is out of stock
You choose: store credit for the full value, including what you paid for delivery, or we hold your order and send the part the moment it lands. Credit never expires and works on anything in the shop.
Covered
What we replace
- Physically damaged in transit - cracked boards, bent pins, crushed packaging.
- Dead on arrival - will not power up or program out of the box.
- Wrong item - you received something other than what you ordered.
- Missing items - part of the order did not make it into the box.
Not covered
Where we have to draw the line
We sell bare components at component prices, and a working part can be destroyed in seconds on a breadboard. So we cannot take back:
- Refunds - we do not issue them. Damaged items are replaced, not refunded.
- Change of mind, or a part that turned out not to suit your project.
- Parts damaged after delivery - reversed polarity, over-voltage, shorted pins, static, bad soldering.
- Consumables that have been opened or used - filament, adhesives, batteries.
- Anything reported more than 3 days after it was delivered.
One thing though: if a part is not working and you are not sure whose fault it is, ask us before you give up on it. Bring it to the lab or send a photo of your wiring. Most of the time it is a fixable mistake, and we would rather get your project running than argue about a $3 module.
Report a damaged part
Message us and we will sort it.
Order number, a photo, and what went wrong. That is all we need.